Refund Policy

Last updated: 20th June 2026

This Refund Policy explains when you're eligible for a refund on purchases made through Level Up AI.

Level Up AI is operated by Remy Christophe Tuyishime Hirwa, an individual trading as "Level Up AI", based in Cameroon. References to "we," "us," or "our" throughout this Refund Policy refer to Remy Christophe Tuyishime Hirwa as the operator of the Service.

1. Course Credits Are Generally Non-Refundable

Because each course generation consumes real computing resources (AI processing and voice generation) the moment it starts, purchased Course Credits are non-refundable once used to generate a course, except as described below.

2. When You ARE Eligible for a Refund or Credit

We will issue a credit reimbursement or refund in the following cases:

• Failed generation due to a platform error: if a lesson or course fails to generate because of a bug, server error, or AI provider failure on our end (not due to content you submitted), the Credit used will be automatically returned to your account, or you may request a refund if you'd prefer not to retry.
• Duplicate or accidental charges: if you were charged more than once for the same purchase, or charged in error, contact us for a full refund of the erroneous charge.
• Unused Credits within 14 days of purchase: if you purchased Credits and have not used any of them, you may request a full refund within 14 days of purchase.

3. When You Are NOT Eligible for a Refund

• You are dissatisfied with the creative style, animation choices, or specific phrasing of an AI-generated course that completed successfully.
• You generated a course and simply changed your mind after it was delivered.
• You attempted to generate a course with content that violates our Terms of Service (e.g., disallowed content), resulting in a failed or rejected generation.

4. How Refunds Are Processed

All payments are processed by Paddle.com Market Limited, our Merchant of Record. Approved refunds are issued by Paddle back to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer. Paddle's own refund policy and procedures also apply to any purchase made through our checkout.

5. How to Request a Refund

To request a refund or report a failed generation that wasn't automatically credited back, contact us at tuyishimechristophe84@gmail.com with:

• The email address associated with your account
• The approximate date and amount of the purchase
• A brief description of the issue

We aim to respond to refund requests within 3–5 business days.

6. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase will apply to that purchase.